🔄 Return & Exchange Policy – nurei

At nurei, your satisfaction and skincare experience matter to us.

📅 Return Window

You may request a return or exchange within 3–7 days of receiving your order.

📦 Return Conditions

To be eligible for a return:

• Items must be unused and unopened

• Original packaging must be intact

• Products must be in resellable condition

❌ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used skincare products

• Products with broken seals

• Items damaged due to customer misuse

🔁 Exchanges

We offer exchanges only in cases of:

• Wrong item received

• Damaged product upon delivery

💳 Refunds

Approved refunds will be processed within 5–10 business days after inspection. Refunds are issued via the original payment method or store credit.

📩 Contact Us

For all return or exchange requests, please contact us via Instagram DM:
@nureibeauty